News
Dec 2023

Holiday Office Hours

The CEHL offices will be closed from Tuesday, 19 December 2023 at 5pm, and will re-open at 9am, Tuesday 2 January 2024.

If you have an emergency call 000 for Fire, Ambulance + Police or 132 500 for State Emergency Service for flood or storm damage. For any other instances, follow the instruction below:

CERC co-op members, please contact your co-op Maintenance Director for urgent repairs. CERC co-op directors have been provided with instructions on what to do in the event of emergency repairs or insurance works.

CMC co-op members and CEHL renters who require an URGENT repair to their home please contact the usual after-hours maintenance service on 0417 102 414.

What is an URGENT repair?

  • A failure or breakdown of electricity, gas or water supply
  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of an essential service or appliance
  • Any appliance, fitting or fixture which is not working properly and causes a large amount of water to be wasted
  • Any fault or damage that makes the premises unsafe
  • A serious fault in a lift or staircase
  • A pest infestation
  • The presence of mould or damp caused by or related to the building structure
  • A failure to comply with one of the rental minimum standards
  • A failure or breakdown of safety device, including a smoke alarm, residual current device, fire sprinkler system, emergency lighting or pool fences.