The responsibility for managing and maintaining properties is shared between each co-op and the CEHL's Asset Management Team.
A CEHL Property Officer completes an asset inspection on all properties once every three years. The information gathered at the inspection is shared with your co-op and assists planning for cyclical replacement of items such as carpets, appliances, re-painting, etc.
CEHL is responsible, under the Third Schedule (a section of the Co-op, CEHL Agreement CCA), for large-scale maintenance items such as:
- roof replacement
- kitchen and bathroom upgrades etc.
Future Direction Plans
A co-op’s Future Directions Plan identifies an agreed Asset Intent for each property. This information assists both the co-op and CEHL to manage each property, to meet your co-op’s current and future needs. The Asset Intent may include:
- scheduling Third Schedule works
- undertaking cyclical maintenance
- handing back a property
- allocating new properties to your co-op
Co-op Maintenance Responsibilities
|Co-op Model||Maintenance Responsibility|
|If you have an emergency||Other Urgent Repairs|
|Call 000 for Fire, Police, Ambulance 132 500 State Emergency Services for flood or storm damage||CEHL Mon-Fri 1800 353 669 After hours 0417 102 414|
|Type of Member||Who to Contact||Contact Details|
|I'm a CERC member||Your CERC Maintenance Director or Officer|
|I'm a CMC member||CEHL Call or click on the button to report maintenance online||Mon-Fri 1800 353 669 Report Maintenance|
|I'm a Direct tenant||CEHL Call or click on the button to report maintenance online||Mon-Fri 1800 353 669 Report Maintenance|
Before you make the call
When you call, be ready with;
- Your address and contact details
- A detailed description of the problem