Privacy Statement

The information provided to Common Equity Housing Limited (CEHL) will be handled in accordance with relevant Commonwealth and State privacy legislation: the Privacy Act 1998 (Privacy Act), administered by the Australian Information Commissioner and the Privacy and Data Protection Act 2014, administered by the Commissioner for Privacy and Data Protection

CEHL is required to collect personal information on individuals to undertake its activities and meet its regulatory reporting obligations. It may also be required from time to time, where applicable, to provide information to better communicate directly with program participants using accurate and up-to-date contact information provided.

If you would like any further advice on Privacy and Personal Data issues contact the Australian Information Commissioner on 1300 363 992.

Periodic Review

CEHL review our privacy practices from time to time and as a consequence practices are subject to change.

We ask that visitors to our web site and program participants periodically review this page to ensure familiarity with the most current version of our Privacy Statement.

If you have any questions or comments about our privacy practices, please contact the CEHL Privacy Officer at or by telephone on 1800 353 669.

Collection and Holding of Information

CEHL collects and holds information solely to carry out its functions and activities.

Examples of the types of information commonly collected include but are not limited to the following;

  • Name, date of birth, contact details;
  • Income Information;
  • Demographic information such as language spoken at home and, where appropriate, medical and disability information.

Where possible, information is collected directly from the individual.

Where information is collected from a third party, the individual is informed or may reasonably expect that we have been given this information, will know the purpose for which it is collected, and will be able to obtain access to this information (for example, where we have consent to access information about household occupants from Centrelink).

Information collected over the internet

CEHL Web Service Provider records your visit and logs the following for statistical purposes: your server address; your top level domain name (for example .com, .gov, .au, .uk etc); the pages you accessed; documents downloaded; the previous site you have visited (nothing if you have found our site through a web link or a search engine) the type of browser you are using.

Your email address may also be collected if you correspond with us via any of the links provided, so that an appropriate response can be forwarded to you.

Access to internet based information collected:

CEHL will not make any attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agent may exercise its legal authority to inspect our Internet Service Provider's logs.


Cookies are small data files that are commonly stored on your device (computer, tablet, smart phone) when you browse and use websites and online services.  They are widely used to make websites work, or to work more efficiently.  

Cookies help us to personalise and enhance your experience on our website.  We use cookies to authenticate and identify our members when they use our website portal.  They also help us to maintain the security of our website and portal.

Third Party Links:

CEHL's web site contains links to other internet sites. While we encourage all other parties to implement policies and practices that respect the privacy of our users we are no responsible for the privacy practices or the content od such web sites.

Use and Disclosure of information

Generally, information is used solely for the purpose for which it is collected (the "primary purpose" or for a closely related secondary purpose).

CEHL may be required or authorised to disclose information by or under law or for various legal purposes (for example, we often have to provide information to the government bodies that monitor and regulate our programs).

Ensuring Data Quality

CEHL try to ensure out information is accurate, up-to-date, complete, relevant and not misleading, whether supplied by the individual or from third parties. Applicable personal details are regulary reviews with ongoing program participants.

Opportunity to Inform

CEHL may be required from time to time, where applicable, to provide information to better communicate direct to program participants using the accurate up-to-date contact information provided.

Ensuring Data Security

All personal information is held under secure conditions with access restricted to those individuals who need it to carry out their work under CEHL's programs. This ensures that the information is protected from misuse, interference, loss, unauthorised access, modifications, or disclosure.

Access to Information and Correction of Information

It is CEHL's policy to give individuals access to their data on request, so that they may review and correct details. We reserve the right to take reasonable steps to ensure that the person seeking access is in fact the individual to whom the data relates; or otherwise entitled to access the data.

If access is denied or refused, we will provide reasons for this decision.

Use of Identifiers

In dealing with Australian government agencies, CEHL is often obliged to collect and use indentifying number issued by those agencies. However, this is done according to laws and regulations as required by each agency.


CEHL allows individuals to act anonymously where it is practical and lawful to do so.

Transborder Data Flows

CEHL ensures client data is sent to Australian government agencies under secure conditions. No data is sent overseas.

Sensitive Information

Information regarding race, ethnicity, political opinions, religious or philosophical beliefts, trade union membership, health information or sexual inclination is classed as sensitive information.

CEHL collects sensitive information with the program participant's consent or where required by law.

Personal and Sensitive information handled by CEHL

All information is handled according to the Australian Privacy Principals

Maintaining Financial Records

CEHL maintains a database of suppliers, customers and other contacts with which it engages in financial transactions. The computerised financial system operated by CEHL accesses this database in order to process financial transactions.

The information held on the database for each contact consists of the contact's name, address, telephone number and one or more identifiers necessary for effective financial processing.

The information is not made available to any third party except to Australian government agencies as required by law.

Discussing or Accessing Your Information

You may wish to discuss, or obtain access to your personal information as held by CEHL, or which you believe may be held by CEHL.

If you have regular contact as a participant in one of CEHL's programs with a particular staff member, we suggest you contact that staff member in the first instance.

Otherwise, please contact CEHL's Privacy Officer at or by telephone on 1800 353 669.

Queries, Advice and Complaints

It is important to us that the highest possible standards are kept in relation to the way we handle information.

If you have any concerns, questions or complaints about the way that information is being managed you should speak to the Manager of the service you are working with or telephone CEHL on 1800 353 669 and ask to speak to the CEHL Privacy Officer.

If you are dissatisfied with the response you receive you may seek advice from the Federal Privacy Commissioner on 1300 363 992 or from Privacy Victoria by phoning 1300 666 444 or emailing