Achieving a Co-op Led Housing Program

A factsheet about the roles of co-ops and CEHL in helping to develop a shared understanding of the Program.

Keywords: co-op, coop, roles, working together, factsheet

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Acquisition and Development Policy

The policy explains the reasons and rules for when CEHL buys or renovates a property. The intent is to make sure all properties are good quality, suitable, and the best value for money for the long term.

Keywords: assets, property, new, housing

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Active Membership Program Policy Preamble

Background details on the policy around active memberships.

Keywords: active membership

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Addition Alteration and Modifications Guidelines

A guide to assist co-ops in understanding what property additions, alterations and modifications are supported.

Keywords: property, changes, modify

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AGM 2021

A summary of CEHL Annual General Meeting for the 2020 - 2021 year.

Keywords: event, annual general meeting

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Annual General Meeting 2019-20

A summary of CEHL Annual General Meeting for the 2019-2020 year.

Keywords: event, annual general meeting

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Annual Report 2020-21

The Annual Report for the 2020-2021 year for CEHL.

Keywords: report, reports, financials

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Applicant Contact Record

The form that co-ops use for recording of new applicant contact details and information.

Keywords: Contact form, communication

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Applicant Interview Record

The form that co-ops use to record new applicant interview details.

Keywords: interviews, interviewed, application

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Application to make changes to a Co-operative

The application to make changes to your co-op.

Keywords: co-op, coop, changes, change

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Applications to the Program Program Policy

The policy outlines how the application process is managed by CEHL to make sure all applications are considered in a fair and consistent way, for people seeking co-operative housing at CEHL.

Keywords: Membership process, Referral process, eligibility, Victorian Housing Register (VHR), housing

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Appropriate Alternative Accommodation Program Policy

If a property needs to be repaired or demolished, a renter may need to move out while the work is done. This policy outlines the steps CEHL will take to provide suitable alternative housing for the renter that meets housing standards, and is decided in a fair and consistent way.

Keywords: Properties, relocate, move, housing

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Appropriate Use of Property Program Policy

The policy states the acceptable use of CEHL rental properties. CEHL rental properties can only be used to house members of the co-operative and their household. Properties cannot be sublet, without the approval of CEHL.

Keywords: Properties, sub-let, business

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Assets Disposals Property Policy

This policy provides guidance and information on how decisions will be made about selling or disposing of properties.

Keywords: Assets, sell, housing, redevelopment, renovate

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Audit Checklist + Petty Cash Declaration

A checklist for co-ops to use when doing an audit and includes a petty cash declaration form.

Keywords: finance, check list, audit

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Bedroom Allocation Program Policy

This Policy sets out how bedrooms are allocated to households when a new tenancy starts.
Every new tenancy is based on the current needs and composition of the household. Bedroom allocations aim to ensure that co-ops can respond to changing needs, make best use of housing stock and ensure affordability and financial sustainability.

Keywords: Properties, housing, tenancy, new

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Breach of Duty by a Renter Program Policy

This policy makes sure that breaches of duty by renters are managed in a quick, fair and consistent way. Any breach of duty will take into account the exact circumstances (events, condition and context) of the breach.

Keywords: Tenancy Management Ending, rules, break, complaint, CDC

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Breach of Duty by a Renter Program Procedure

This procedure makes sure that breaches of duty by renters are managed in a quick, fair and consistent way. Any breach of duty will take into account the exact circumstances (events, condition and context) of the breach.

Keywords: Tenancy Management Ending, rules, break, complaint, CDC

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Cash Payment Journal

An excel spreadsheet for co-ops to use for recording cash payments.

Keywords: finance, spreadsheet, payment, payments, bookkeeping, records

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Catch Up Agreement

An agreement to be used between a tenant and co-op for rent arrears.

Keywords: finance, rent, arrears, payback, payment

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CCTV Fact Sheet

A factsheet on what and why CEHL uses CCTV surveillance in some sites.

Keywords: fact sheet, cameras, recording, surveillance, footage

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CEHL Building Design Principles

A booklet on the design principles CEHL uses when starting a new building project.

Keywords: design, project, projects, development

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CEHL Employee Code of Conduct

The policy explaining CEHL employee code of conduct in the workplace.

Keywords: employees, staff, behaviour

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CEHL Honour Board Criteria

The criteria in becoming a member of the CEHL honour board.

Keywords: member, honour, board, co-op, coop

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CEHL Honour Board Policy

The CEHL Board recognises that the foundation of the Program is in the contribution of co-op members, in the work of their co-op and the wider co-op housing community. This policy outlines how the CEHL Board recognises the outstanding contributors to the CEHL Program.

Keywords: CEHL Governance, reward, recognition

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CEHL Policy Advisory Committee (PAC) Governance Charter

The purpose, roles, duties and responsibilities of the Policy Advisory Committee (PAC).

Keywords: who's in charge, charter, PAC, policy, committee

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CEHL Strategic Plan - Towards 2025

CEHL's vision, purpose goals and objectives.

Keywords: vision, purpose, goals, objectives, values

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Centrelink Income Confirmation Consent Form

Fill in this form to request Centrelink to share your income information with CEHL.

Keywords: Centrelink, rent, review

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CERC CCA Agreement

The Common Equity Rental Housing Co-operative (CERC) and CEHL agreement outlines the obligations, expectations, rights, and responsibilities between a CERC and CEHL. (Original agreement).

Keywords: co-op, coop, contract, agreement

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CERC Maintenance Guide

This guide provides information about property maintenance for Co-op Maintenance Directors.
This guide is being updated to meet the new requirements of the Residential Tenancies Act amendments which came into effect 29 March 2021.

Keywords: property, repair, repairs, role of co-op, director, coop

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Change of Circumstances Form

Household Information Form. Fill in this form if you have a change in income or people living in your home (household composition).

Keywords: HIF, household, information, change

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Change of Tenancy Details Sheet

Common Equity Rental Housing Co-operative (CERC) use this form to inform CEHL if there is a change of tenancy details in any of your CERC properties.

Keywords: records, tenant, member, renter, household

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Co-op Association Liability Insurance Policy

Association Liability Insurance is a combined policy designed for associations and non-profit organisations. The policy provides protection to the individual office bearers and the association against wrongful acts in the management of the association, employment practices liability and duty.

Keywords: insurance, co-op, coop, liable

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Co-op Liability (Third Party) Insurance Policy

Co-op Liability (Third Party) Insurance protects co-ops against claims of personal injury or property damage made by a third party because of your negligent operations.

Keywords: insurance, co-op, coop, 3rd party, claim

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Co-op Treasurers Manual

The Treasurers Manual outlines the responsibilities of a co-op treasurer and explains the main activities of a treasurer.

Keywords: financial management, checklist, director, rent

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Co-op Voluntary Workers Policy

Voluntary Workers Personal Accident Insurance provide payment of benefits if co-op director or member dies, becomes disabled or suffers an injury while doing volunteer work on behalf of the co-op. The policy covers all co-op directors, committee members and voluntary workers, aged under 85 years.

Keywords: insurance, co-op, coop, member, members

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Co-operative Housing Program Fact Sheets

The Co-operative Housing Program Fact Sheets outline the role and responsibilities of co-ops and CEHL. The way the organisation is controlled and operates, and how they are held to account. The principles and rules by which decisions are made and how shareholder co-ops can have a say in the program directions and decisions.

Keywords: rules, program, management, who's in charge

Co-ops Developing Active Membership Requirements and Policy Program Policy

This policy is sets out the matters co-ops must consider when forming active membership requirements in their co-op. It defines the roles and responsibilities of co-operatives and CEHL within active membership.

Keywords: Membership Process, participate, participation

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Code of Conduct for Co-op Members

Guide and sample agreement that outlines how each member will act while performing their responsibilities as a co-op member.

Keywords: participation, standard, expectations, co-op, coop, behaviour, member

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Code of Conduct for Directors and Office Bearers

Best Practice Guide outlining standards of governance, decision making, communication and co-operation within the co-operative. A written agreement outlining how each Director will act while performing their responsibilities as a co-op member.

Keywords: Director, standard, role, behaviour, governance

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Company Rent- How to Guide

Household Rent Guide explains how rent is calculated in the CEHL Housing Program. Company Rent is a program service fee co-ops pay CEHL to provide. The services include insurance, third schedule maintenance (major structural works), real estate development and general administrative costs. The How to Guide explains how company rent is calculated.

Keywords: rent, co-op, coop, fees, management, Treasurer

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Complaints Resolution at CEHL

A guide sets out how to make a complaint and how CEHL handles a complaint.

Keywords: complaint, process, feedback, how to

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Damaged Goods Mould + Moisture Factsheet

This fact sheet outlines the household items renters can be reimbursed for that have been damaged due to moisture or mould due to structural issues to a property.

Keywords: mould, claim, reimburse, damage, payback

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Death of a Renter Procedure

When a renter within the Program passes away, the tenancy is finalised in a sensitive, fair, and consistent manner. The Death of a Renter policy and procedure outlines the responsibilities of the residential rental provider (landlord).

Keywords: Tenancy Management Ending, ending, tenancy, occupancy

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Death of a Renter Program Policy

When a renter within the Program passes away, the tenancy is finalised in a sensitive, fair, and consistent manner. The Death of a Renter policy and procedure outlines the responsibilities of the residential rental provider (landlord).

Keywords: Tenancy Management Ending, ending, tenancy, occupancy

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Delegated and Reserved Powers Policy

This policy outlines the authority powers of the Managing Director and the approval and authority powers of the Board or delegated to a Committee of the Board.

Keywords: authority, responsibility, board, who's in charge, power, director

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Director Change of Details Form PDF version

Use this form to update your co-op's director details with CEHL.

Keywords: changes, coop, treasurer, secretary, office bearer, records

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Director's Handbook

A guide to the role and responsibilities of a co-op director.

Keywords: Director, co-op, coop, responsibility, conduct, role

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Ending a Tenancy (Renter initiated) Program Policy

This policy sets out the process and standards for ending a tenancy, where the renter provides notice that they will be moving out.

Keywords: Tenancy Management Ending, move out, vacate, leave

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Ending a Tenancy (Renter Initiated) Program Procedure

This procedure sets out the process and standards for ending a tenancy, where the renter provides notice that they will be moving out.

Keywords: Tenancy Management Ending, landlord, vacate, leave

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Ending a Tenancy (Residential Rental Provider Initiated) Procedure

This procedure sets out the process and standards for ending a tenancy where the rental provider (landlord) requires the renter to move out. The procedure is based on the requirements of the Residential Tenancies Act provisions for Registered Housing Agencies, which require registered agencies to treat eviction as a final option. It requires rental providers (landlords) (co-ops and CEHL) to deals with conduct that may result in eviction in a timely and fair way, with eviction as a last option. Where an eviction is necessary, the renter is fully informed of their rights and responsibilities and offered access to support agencies.

Keywords: Tenancy Management Ending, move out, vacate, leave

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Ending a Tenancy (Residential Rental Provider Initiated) Program Policy

This policy sets out the process and standards for ending a tenancy where the rental provider (landlord) requires the renter to move out.
The policy is based on the requirements of the Residential Tenancies Act provisions for Registered Housing Agencies, which require registered agencies to treat eviction as a final option.
It requires rental providers (landlords) (co-ops and CEHL) to deals with conduct that may result in eviction in a timely and fair way, with eviction as a last option.
Where an eviction is necessary, the renter is fully informed of their rights and responsibilities and offered access to support agencies.

Keywords: Tenancy Management Ending, landlord, vacate, leave

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Establishing a Tenancy Program Policy

This policy makes sure that the process for establishing new tenancies is consistent and meets all legal and Program requirements.

Keywords: Tenancy Management Beginning, new, beginning, move in

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Establishing a Tenancy Program Procedure

This procedure makes sure that the process for establishing new tenancies is consistent and meets all legal and Program requirements.

Keywords: Tenancy Management Beginning, new, beginning, move in

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Exemptions Program Policy

This Policy sets out the considerations that will be taken into account when deciding to grant an exemption to Program policy to a renter.

Keywords: Program, apply, exception, assistance, program director

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Fences Fact Sheet

The fact sheet will assist Common Equity Rental Housing Co-operatives (CERCs) in resolving issues regarding the repair or replacement of fences, and how to notify neighbours.

Keywords: fence, boundary, neighbours

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Financial Services Fee Schedule

CEHL's service fees for bookkeeping and arrears management.

Keywords: arrears management, bookkeeping, book keeping, service

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Hardship Program Policy

This Policy explains when the Program will respond to financial hardship experienced by people who are living in a Program property and are not Program Participants.

Keywords: Tenancy Management Ending, financial, rent, assistance, help, paying

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Household Information Forms (HIF)

This form is for members to complete their details for the annual rent review each year.

Keywords: HIF, rent, income, household, wages

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Household Rent Guide

A resource for members and co-ops with landlord responsibilities, to help explain how household rent is calculated and applied within the CEHL Co-operative Housing Program.

Keywords: rents, maximum, minimum, assessment, assessed, income

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Household Rent Program Policy

This Policy sets out the way household rent is established, measured, and reviewed in the CEHL Co-operative Housing Program. It makes sure that these considerations are consistent, clear and transparent.

Keywords: Tenancy Management Beginning, setting, financial, housing

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Internal Tenancy Transfer Procedure

This procedure sets out how a renter may transfer within a co-op or within the Vicwide property portfolio.

Keywords: Transfer, within co-op, coop, housing

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Internal Tenancy Transfer Program Policy

This policy sets out how a renter may transfer within a co-op or within the Vicwide property portfolio.

Keywords: Transfer, within co-op, coop, housing

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Interview Questions Template

This form is for co-ops to use when interviewing a prospective new renter.

Keywords: vacancy, interviews, selection

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Leave of Occupancy by the Renter Procedure

This procedure explains how the rental provider will consider a renter’s application to leave their rental property for a period without the renter being at risk of losing their tenancy.

Keywords: Tenancy Management, property, absence, temporary, process

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Leave of Occupancy by the Renter Program Policy

This policy outlines the reasons why a renter may be given permission to leave their rental property without the risk of losing their tenancy.

Keywords: Tenancy Management, property, absence, temporary

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Maintenance Work Categories and Timeframes

This fact sheet lists the different types of home repairs and maintenance and the timeframe in which to complete the works.

Keywords: repair, repairs, compliance, timeframe

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Maximum Rent Fact Sheet

This fact sheet explains how maximum rent is set and who to contact if you dispute the maximum rent amount.

Keywords: rents, assessed, market, value, rates

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Meeting procedures

A guide of how to run a co-op meeting including a sample agenda and tips.

Keywords: co-op, coop, meetings, what to do, minutes, agenda

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Member Home Purchase Property Assets Policy

This Policy allows for program participant to purchase the property they stay in, while maintaining the property value of the program.

Keywords: Assets, buy, assets, home

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Member Selection Program Policy

This policy outlines the requirements that member co-ops must follow when selecting new members.

Keywords: Membership Process, new, prospective, selecting members

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Member Selection Program Procedure

This procedure outlines how member co-ops must select new members. This process makes sure that the selection of new members is clear, consistent, and non-discriminatory.

Keywords: Membership Process, new, process, selecting members, vacancy

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Member, Renter & Co-op Guide Managing Complaints

This guide is to assist you to understand the complaints process either as a member who would like to make a complaint or when responding to a complaint as a function of your rental provider responsibilities or as a co-op member who has a role to play in resolving renter or co-op matters.

Keywords: complaint, conflict

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Neighbourhood Disputes Best Practice Guide

This guide explains the steps that rental providers (landlords), in the CEHL Co-op Housing Program should take to resolve neighbourhood disputes.

Keywords: dispute, neighbour, complaint

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New Member Workbook and DVD

An introduction booklet and video to your housing co-operative.

Keywords: renter, work book, tenancy, video

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New RTA Timelines

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Non-Referred Tenants Program Policy

This policy outlines how tenancy arrangements will be managed for renters who have not been referred through a CEHL (Common Equity Housing Limited) approved member selection process.

Keywords: Tenancy Management Ending, referral process, remain, occupant, non member

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NRAS Eligibility and Compliance Program Policy

This policy states the eligibility and compliance requirements for future and current renters living in National Rental Affordability Scheme (NRAS) properties. This policy also sets out the role and responsibilities of co-ops to manage NRAS properties.

Keywords: Program, property, properties, income limits

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Obligation to Program Particpants Program Policy

This policy sets out the role and responsibilities about how residential tenancies are managed by CEHL or its member Co-ops. This policy states that an applicant who is selected by a Co-op and offered Co-op membership and tenancy will be recognised by the Program as a Program Participant.

Keywords: Program, Program obligation, member, new

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PAC Representatives

List of current Policy Advisory Committee members in each region.

Keywords: committee, co-op, coop, policy, advisory

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Pets Best Practice Guide

This fact sheet outlines the rules for renting and keeping pets for renters and rental providers (landlords).

Keywords: pet, renter, landlord, request, animal, animals

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Privacy Requirements for Co-ops with Rental Provider Responsibilities Program Policy

This policy sets out how the CEHL Co-operative Housing Program, and its member co-ops will collect, keep, use, and show the personal information of renters and future renters following Commonwealth and Victorian Privacy Legislation.

Keywords: Privacy and Complaints, personal information, disclose, collect, use

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Program and Co-op Insurance Guide

CEHL takes out insurance coverage for Common Equity Rental Housing Co-operatives (CERC) and Community Managed Co-operatives (CMC) through an insurance broker to leverage the combined buying power of the Program.

Keywords: co-op, coop, insurance, claim, property, liability

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Program Complaints and Appeals Procedure

This procedure states how CEHL and its member co-ops will manage the feedback, complaints, and appeals process. This procedure also describes how information will be used to find how CEHL and/or its member co-ops can improve their operations and service.

Keywords: Privacy and Complaints, decision, process

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Program Complaints and Appeals Program Policy

This policy sets out how renters and prospective renters can supply feedback, make a complaint, or lodge an appeal against a decision, or the delivery of a service provided by CEHL and/or its member co-op.

Keywords: Privacy and Complaints, decision, process, feedback

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Program Glossary

A list of terms used in CEHL policy and program documents.

Keywords: terms, policy, reference, acronyms, common, phrase, phrases

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Program Principles

The Program Principles are the important features of the CEHL Housing Program that must be considered by the CEHL Board and co-op members when making decisions about the Program. The principles were developed in consultation with the whole membership of the housing program.

Keywords: principle, rules, co-op, coop, decision

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Program Principles- Summary Version

The Program Principles are the important features of the CEHL Housing Program that must be considered by the CEHL Board and co-op members when making decisions about the Program. The principles were developed in consultation with the whole membership of the housing program.

Keywords: principle, rules, co-op, coop, decision

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Program Response Changing Housing Needs Program Policy

This policy sets out the role and responsibilities of CEHL and its member co-ops to respond to the changing housing needs of a co-op member.

Keywords: Tenancy Management, Program Participant, current, future

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Program Response to a Co-op Member’s Loss of Membership Program Policy

This policy sets out how the Program will decide what ongoing responsibilities it may have to a co-op member when their co-op membership has been cancelled or when the co-op member resigns their membership.

Keywords: Tenancy Management Ending, program obligation, ending, cancel, resign

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Program Response to Relocation Program Policy

This policy states what level of relocation help may be provided by CEHL to a renter when they move to a new property.

Keywords: Tenancy Management, assistance, moving cost, new, relocate, property, program participants

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Program Response to the Ending of a Joint Membership Program Policy

This policy sets out how CEHL will supply best practice advice and information to member co-ops about setting up, managing, and ending joint memberships.

Keywords: Tenancy Management Ending, marriage like, carer, end

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Property Allocation for Unhoused Members Program Policy

This policy sets out the ways in which a property may be allocated to a member co-op to house a renter who is currently unhoused.

Keywords: Properties, security of tenure, housing, needs

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Property Allocation to Co-ops Program Policy

This policy sets out the criteria that will be used to decide how properties are allocated to member co-ops. This policy also states how the allocation of properties assists member co-ops to meet the needs of their members.

Keywords: Properties, unhoused, allocate, new, more properties

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Property Allocations to co-ops Procedure

This procedure states the process that CEHL and its member co-ops will follow when a property allocation opportunity arises. This procedure also states how CEHL will make a property allocation decision following an Expression of Interest (EOI) sent by member co-ops.

Keywords: Properties, assessment criteria, allocation, new, expression of interest, EOI, process

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Property Assets Maintenance Policy

This policy sets a maintenance standard for properties owned or managed by CEHL so they are well maintained, safe, habitable, and secure. Maintenance is carried out according to legal standards and good property management practices.

Keywords: Assets, housing, asset management, fix, repair

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Property Assets Policy

This policy sets out CEHL’s approach to how they manage the property portfolio. This policy states how CEHL will manage the portfolio following best practice standards to ensure suitable properties are available to co-ops now and into the future.

Keywords: Assets, asset, property, portfolio, asset management, CERC

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Property Assets Renewals Policy

This policy provides guidance for how decisions are made when properties are renovated or renewed. At CEHL all renovations and renewals are carried out according to legal standards and good property management practices.

Keywords: Assets, housing, renovate, rebuild

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Property Handback Fact Sheet and Form

This fact sheet explains what a property handback is, when it may occur, and how the property handback process is managed by CEHL in partnership with a co-op.

Keywords: factsheet, hand back, asset

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Property Insurance Claim Form

Use this form for a Property Insurance claims.

Keywords: insurance, claims, asset

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Prospective Director Nominee Information for Shareholders

Use this form to nominate a co-op member for a CEHL Board position.

Keywords: position, board, office bearer, info

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Public and Products Liability Claim Form

Use this form for co-op Association, Public Liability (Third Party) and Voluntary Workers insurance claims.

Keywords: insurance, claims

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Referral Service Flyer

Information about the support services provided to all renters in the CEHL Housing Program. The support services can assist in many aspects of daily life including financial counselling, health or disability services, family relationships, and tenancy matters.

Keywords: support, counselling, tenancy, Launch, services

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Referral to Support Agencies Procedure

This procedure outlines the steps CEHL and its member co-ops will take to make sure that renters are aware of and have access to appropriate support agencies should their tenancy become at risk.

Keywords: Tenancy Management, external, service, program, privacy, personal, process

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Referral to Support Agencies Program Policy

This policy sets out the responsibilities of CEHL and its member co-ops to make sure e that renters have access to appropriate support agencies should their tenancy become at risk. This policy states that the support agency referral process strives to sustain tenancies and minimise evictions.

Keywords: Tenancy Management, external, service, program, privacy, personal, process

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Rent Arrears Procedure

This procedure outlines the steps in which CEHL and its member co-ops will take to follow up and recoup rental arrears.

Keywords: Tenancy Management Ending, process, catch up, VCAT, outstanding, Residential Tenancies Act (RTA)

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Rent Arrears Program Policy

This policy is to ensure that rents are managed fairly, consistently, proactively. This policy states that rent arrears will be found early and managed effectively to support renters' tenancies. By managing rent arrears CEHL Co-operative Housing Program viability is maintained.

Keywords: Tenancy Management Ending, process, catch up, VCAT, outstanding rent, Residential Tenancies Act (RTA), rental

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Rent Calculator 2022-23

A spreadsheet used to calculate rents for people in the CEHL Housing Program. For use by Co-op Treasurers.

Keywords: rents, rent officer, director, Treasurer, assessment

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Rent Changes Frequently Asked Questions

A list of questions and answers about rent in the CEHL Housing Program.

Keywords: rents, assessment, calculation, market, increase, decrease

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Rental Minimum Standards Guide and Checklist

This guide provides information about the minimum rental standards that need to be met by Rental Providers (landlords) before a new rental agreement is signed.

Keywords: standard, rent, landlord, duty, property, asset

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Request for Addition Alteration Modification Form

Fill in this form if you would like to ask for any changes to your property. It could include changes due to improving safety, heating or cooling, accessibility eg: ramps, grab rails etc or other requests.

Keywords: renovation, change, add, alter, property, asset

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Safety Related Activities Guide and Checklist

This guide lists the safety-related checks a rental provider (landlord) must do. It includes work request details to give to a qualified contractor to complete the safety check, as well as the records that must be kept to comply with residential tenancy law.

Keywords: compliance, bushfire zone, electrical, gas, smoke detectors, swimming pool

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Sample CERC Residential Rental Agreement

A sample of the CEHL rental agreement for renters in a Common Equity Rental Housing Cooperative (CERC)

Keywords: lease, rent, tenancy, property

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Sample CMC and Vicwide Residential Rental Agreement

A sample of the CEHL rental agreement for renters in a Community Managed Cooperative (CMC).

Keywords: lease, rent, tenancy, property

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Smoke Alarm Fact Sheet - CERC

Details about rental provider and renter responsibilities to ensure smoke alarms are in good working order.

Keywords: compliance, detector, maintenance, property, safety, fire

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Smoke Alarm Fact Sheet - CMC and Vicwide

Details about rental provider and renter responsibilities to ensure smoke alarms are in good working order.

Keywords: compliance, detector, maintenance, property, safety, fire

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Strategic Leasing of CEHL Housing Stock Program Policy

This policy sets out the circumstances where CEHL may decide to lease a property to the private rental market for a brief period. The property may be returned to the Program to use, or it may be sold.

Keywords: Program, private rental market, vacant property

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Study Grant Information and Application Form

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Targeted Member Selection Program Policy

This policy sets out the circumstances where a member co-op may select an applicant based on specific characteristic and/or interest to meet the co-op’s goals. This policy states how CEHL will offer support to co-ops looking to find new members with specific characteristics or interests.

Keywords: Membership Process, specific, membership, new

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Tenant Damage Best Practice Guide

This guide explains the approach rental providers (landlords) within the CEHL Co-op Housing program will take in order to prevent damage to a property and resolve any damage caused by a renter, household member, pet or visitor.

Keywords: broken, damaged, property, asset

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Tenant Maintenance Request Form

Common Equity Rental Housing Co-operative (CERC) members can use this form to request maintenance for their property. Send the form to your Co-op Maintenance Director. If you need any help contact your Co-op Development Coordinator. If you are a Community Managed Co-operative (CMC) member or direct renter call CEHL on 1800 353 669.

Keywords: maintain, fix, repair, property, asset

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Tenant Rent Statement Explained

Information provided in rent statements explained.

Keywords: statements, rents, ledger, payments, arrears

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Transfer Applications by Current Program Participants Program Policy

This policy states how existing Program Participants can apply to be considered for a transfer to another co-op within the Program. This policy states that these applications will be considered in a fair, consistent and transparent manner.

Keywords: Transfer, existing, tenancy

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Transfer to VicWide Program Policy

This policy sets out the circumstances and criteria that CEHL considers when a renter applies to have tenancy transferred from a co-op to VicWide

Keywords: Transfer, tenancy, direct, application

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What is an Urgent Repair?

Urgent repairs include items that need to be fixed straight away if they affect your safety and security.

This document has been updated to include the additional urgent repair items introduced in March 2021 to the Residential Tenancies Act.

Keywords: repairs, maintenance, fix, emergency, property, asset

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Whistleblower Policy

The purpose of this Policy is to provide an environment where wrongdoing within or by CEHL can be raised without fear of any disadvantaged.

Keywords: privacy, wrong doing, whistle blower, advise, report

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Zoom Fact Sheet

A guide on how to use zoom to attend and take part in meetings, and who to contact for help.

Keywords: support, video, chat, call, meeting

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Zoom for Newbies - A Guide for Zoom Beginners

Tips and advice on how to use zoom to attend and take part in meetings, and who to contact for help.

Keywords: support, video, chat, call, meeting

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