• Permanent role
  • Sector Leading Not for Profit Housing Association
  • Great culture and generous salary packaging benefits


Common Equity Housing Limited (CEHL) is Victoria's largest Housing Association and a market leader in the provision and development of affordable housing.

With more than 2,200 properties across Victoria, we partner with member co-operatives to deliver an effective and sustainable co-operative housing program.

CEHL actively promotes the vital role co-operative models can play in not only changing people's lives, but in being an ongoing solution to Victoria's current housing affordability crisis.


The role will be responsible for providing an end-to-end Rent Arrears Management Service to Common Equity Rental Co-operatives.

Day to day responsibilities will include:

  • Responding to and being the first point of contact for staff and Co-operative member rent arrears inquiries
  • Arranging and attending Rent Arrears Management Service meetings with Co-operatives and members
  • Weekly processing of rent arrears reports
  • Issuing of monthly invoices
  • Responding to any phone calls or emails regarding rent arrears


  • Relevant post-secondary training or demonstrated experience of working within a tenancy services environment.
  • Good working knowledge of Residential Tenancies Act and processes required by the Victorian Civil and Administrative Tribunal
  • Demonstrated experience and confidence operating electronic and manual information systems (databases and files) to maintain accurate records and produce reports as required.
  • Strong administrative skills.
  • Experience preparing and presenting information to groups.
  • Experience managing complaints or conducting legal processes.
  • Ability to correctly interpret, adhere to and apply policy and procedures
  • Good numeracy skills and the ability to analyse and appropriately interpret financial information provided by clients, with a demonstrated attention to detail and high level of accuracy.
  • Confident communicator, with a demonstrated ability to interact and communicate sensitively and professionally with clients and stakeholders including effective written and verbal communication skills.
  • Excellent time management and organisational skills
  • Confidence to deal with complex inquiries, solve problems and be accountable for decisions within delegated authority.
  • Intermediate skills across Microsoft Word, Excel, and database programs


A career with Common Equity Housing Limited is an opportunity to join a sector-leading, non-profit organisation and a team of purpose-driven and diverse professionals who are each committed to our vision to empower people and communities with better housing solutions.

Aside from the opportunity to positively impact the lives of individuals, additional benefits include:

  • Access to professional development programs that include on-the-job learning, workshops, forums, leadership development and internal mobility.
  • Policies that accommodate flexible working and other working arrangements to tailor and encourage individual performance.
  • An opportunity to shape a sector-leading organisation to achieve even greater impact.
  • A highly engaged team culture that is dynamic, growing in agility and committed to serving those individuals who need our support.
  • A culture that encourages and cultivates collaboration and embeds organisational excellence.
  • Access to salary packaging tax advantages.
  • A Pets at Work (PAW) policy that allows our employees to bring their furry friends to the office.


To apply, e-mail a covering letter with your resume and a statement addressing the key selection criteria to employment@cehl.com.au

Applications close Monday 17th of May at 5pm.

Applications that do not address the key selection criteria will not be shortlisted. Only shortlisted applicants will be contacted.

All applicants must have the right to work in Australia and will be required to undertake a Police Check. CEHL is an Equal Opportunity employer and supports accessible working arrangements for all. People with a disability, Aboriginal and/or Torres Strait Island people, and people from culturally diverse backgrounds are encouraged to apply.