Overall, the field staff aim to see co-ops thrive, they are available to assist co-ops to understand and carry out their responsibilities and support their members.

For further information, including arranging a training time - particularly useful for co-op members taking on an office bearer role for the first time contact your CEHL Co-op Development Co-ordinator CDC.

Property Officer

Responsible for:

• Property inspections every three years
• Providing advice, guidance and training to Maintenance Directors to ensure they are able to fulfil obligations under the CCA
• Ensuring each co-op has an Annual Maintenance Plan and that work is completed as per the plan
• Managing the delivery of Third Schedule projects

Co-Op Development Coordinator

Responsible for:

• Assisting communication between CEHL and the co-ops
• Provide advice and guidance to co-op directors regarding co-op governance and operational management
• Developing resources and training to assist applicants and new members to understand housing co-operatives and member commitments
• Assisting co-ops to develop and implement Future Directions Plan
• Monitoring co-op performance and assisting co-ops to find ways to resolve difficulties where needed
• Keeping co-ops informed of new requirements and program developments
• Developing resources and training to assist co-ops to meet their obligations

Tenancy Coordinator

Responsible for:

• Management of tenancies in Community Managed Co-operatives CMC and direct tenants
• Establish new tenancies and process vacating tenancies according to CEHL Policy and procedure
• Manage ongoing tenancies
• Manage rent arrears in accordance with CEHL Rent Arrears Policy and procedure and the Residential Tenancies Act (A fee for service for Common Equity Rental Housing Cooperatives CERCs)
• Ensure property inspections are conducted annually
• Facilitate maintenance of properties

Finance Services Officer

• Rent calculation
• Bookkeeping service
• Arrears management
• Audit

CEHL hosts a series of Regional Forums in eight locations across the state 3-4 times per year.

The main purpose of the Regional Forum, is to:

• share information about issues and developments affecting the CEHL Program
• listen to matters important to co-op members and any upcoming challenges and opportunities they face

Regular updates are provided from CEHL staff and regional co-op representatives regarding organisational changes, policy development, training plans and newsletter ideas.

Members are encouraged to share their experiences in a key discussion at each meeting and opportunities for further networking can be added to the meeting.

Registrations for attendance and proposals for upcoming key discussion topics can be made by sending an email to regionalforums@cehl.com.au

Regional Forum Notes

The CEHL Board recognises that the fundamental foundation of the Program is the contribution of co-op members to the work of their co-ops and the wider Program. This contribution, by thousands of members over many years, has created this unique and successful program.

Each year the CEHL Board recognises outstanding contributors to the wider CEHL Program and authorises their names being added to the CEHL Honour Board.

New Honour Board recipients are announced annually at the CEHL Annual General Meeting.

Click on links below to view:

Honour Board Policy

Honour Board Criteria

Study Grants

Grant Information + Application Form

The CEHL Study Grant, formally known as CEHL Scholarship and the Education Award, was launched in 2010 and has benefited over 90 co-op members and their households through the provision of financial assistance to support those undertaking accredited study.

PURPOSE 

The purpose of the CEHL Study Grant is to encourage and support CEHL co-operative households, through the provision of financial assistance, to access educational opportunities and develop their skills. 

STUDY GRANT CATEGORIES 

CEHL provides eight $2,000 study grants in the following categories: 

• Certificate level study including apprenticeships and traineeships and other vocational training
• Diploma and advanced diploma study 
• Undergraduate study 
• Postgraduate study 

ADDITIONAL CATERGORIES 

Two additional $2,000 study grants are available in the following categories:

• Helen Tyndall Award This award is in memory of Helen Tyndall, who was well known, and highly respected CEHL’s Administration Team Co-ordinator for many years. This grant is awarded for studies in the following areas: Business Administration, Information Technology or Commerce with applicants being at any stage of their course
  
• Co-op Development Award This award is for studies that enhance and support improving co-op practices and program  engagement. This grant is awarded for studies in the following areas: leadership and governance, engagement, digital  literacy, digital file/record-keeping, dispute resolution, small business management, financial services, maintenance  budgeting and forecasting. 

ELIGIBILITY CRITERIA

To be eligible for the CEHL Study Grant, please provide proof that you are: 

• Currently living in a CEHL shareholder co-operative either as a co-operative member or as a listed household member on the current Household Information Form 
• Enrolled, or are actively pursuing enrolment in a further education course 
• aged 16 or older 
• Entitled to live permanently in Australia 

APPLICATON PROCESS 

To apply: 

Complete the Study Grant Information and Application Form, include: 

• An Impact Statement to describe your reason for enrolling in further study 
• The benefits of being awarded a Study Grant and the positive impact undertaking study will have for you 
• Provide reasonable evidence, including proof that you are actively pursuing enrolment or are enrolled into a course 
• Provide photo identification showing you are aged 16 or over and, entitled to live permanently in Australia 

Your application will be checked against the Eligibility Criteria (above) and CEHL will access your Household Information Form to check that you are living in a CEHL co-operative. 

STUDY GRANT PANEL 

If you are eligible to apply, your application and impact statement will be given to a Study Grant Panel who will determine which applicants should be awarded the Grant based on:

• your reason for enrolling in further study 
• the benefits of being awarded a Study Grant, and 
• the positive impact undertaking study will have for you 

The Study Grant Panel is made up of:

     1 x CEHL Manager 

     1 x CEHL Employee with relevant expertise 

     1 x Co-operative Member 

CEHL may also include relevant external experts.

Please refer to Privacy Statement below for advice on how your application and information will be stored and treated. 

OTHER

Within the year of being awarded a study grant, CEHL may request assistance from you to promote, review, and evaluate the Study Grant scheme. 

TAX OBLIGATION

In certain circumstances, a study grant may incur a tax liability, most commonly for part time study, please consider this, and consult with your tax practitioner or the Australian Tax Office for further advice. 

PRIVACY STATEMENT 

The information provided in the Study Grant Application Form will be handled in accordance with the CEHL Privacy Policy. 

The primary purpose of this information is assessing your eligibility and application for the CEHL Study Grant and communicate with you about this. 

The secondary purpose of this information is for regular evaluation and review of the Study Grant. Your information will not be used for any other purpose or disclosed to anyone outside CEHL without your consent unless there is a legal requirement. 

Your information will be protected from misuse, loss, unauthorised access, modification, or disclosure, and will be destroyed after two years. 

You can access and/or correct your information held by CEHL by phoning 1800 353 669. 

If you choose not to provide CEHL any of the required information, CEHL may not be able to offer a Study Grant if there is insufficient information to assess your eligibility and application.

For more details about these services contact your Co-Op Development Co-ordinator or speak to CEHL Financial Services 9208 0800.

Bookkeeping Monthly Service

• Update circuit with receipts & payments
• Bank reconciliation
• Renter movement
• Rent cards updated & sent directly to renters
• Monthly reports & rent cards sent to co-op
• Assistance to produce documents required for reporting purposes by CEHL & Australian Taxation Office etc

Rent Calculation Service

• Eligibility for new renters
• Rent calculation for new & transferring renters
• Rent calculation when renter's income or household composition change

Rent Arrears Management Service

Provide Rent Arrears Management Service to contracted co-ops in accordance with CEHL Rent Arrears Policy & Procedures & Service Agreement by:

• Monitoring weekly rental payments and follow up any outstanding renter rent arrears
• Requesting permission from co-op to commence VCAT action to recover rent arrears sustainably
• Providing weekly rent arrears reports to co-op’s nominated contact 
• Monitoring all active VCAT Orders to ensure compliance 
• Ensuring all rent arrears actions are recorded

Community Managed Co-operative CMC Board Liaison

• Timely reporting on tenancy management activities and relevant issues to co-op board meetings
• Collaborate with co-op boards and partner agencies in the development of strategies and policies relevant to the management of co-located sites
• Responding to requests by co-op members and renters in a manner that fosters co-op control and successful long-term tenancies
• Provide advice and support to co-ops about VCAT process and possession orders
• Timely notification of changes to onsite CEHL attendance/worker
• Respond to co-op board complaints according to complaints policy & procedure

CEHL Training And Resources

CEHL offers a range of training and resources to co-ops including:

• a yearly calendar of regional training workshops
• self-directed workbooks available online (Reviewed and developed in conjunction with the Training Advisory Committee TAC)
• Regional Forums, providing the latest Program information and an opportunity for co-op share experiences
• a yearly Conference to discuss key program topics and provide an opportunity for co-ops from all regions to share information and network
• individual coaching to Co-op Directors (upon request)
• an education scholarship program to assist co-op members and their families to access further education

For details of upcoming training and events see What's on or speak to your Co-op Development Co-ordinator.

Maintenance responsibilities include:

• Scheduling of regular and cyclical maintenance including smoke detector inspections, gutter cleaning and carbon monoxide testing
• Inspect properties once vacated and prepare them for the next tenancy
• Organise urgent and responsive repairs when required
• Provide reports to CMC Boards

CEHL manages all rental provider responsibilities for Community Managed Co-operatives CMC and direct renters - VicWide.

CEHL's manages tenancies according to CEHL Policy and Procedure and the Residential Tenancies Act.

Functions carried out by tenancy management include:

Establish new tenancies and process vacating tenancies according to CEHL Policy and Procedure by:

• conducting sign-up appointments ensuring renters are informed of their rights and responsibilities
• establish and finalise rent accounts
• ensuring renter maintenance responsibilities are fulfilled
• resolving breaches of the tenancy agreement
• taking legal action if necessary

Manage ongoing tenancies by:

• maintaining tenancy records
• conduct annual property inspections
• assessing and following up any complaints
• refer renters to support services where necessary to sustain the tenancy in accordance with CEHL Referral to a Support Agency Policy and Procedures

Management of rent arrears

• weekly monitoring of rent payments
• initiating VCAT action to recover rent arrears

Management of property vacancies

• managed in accordance with CEHL Policy and Procedures

Liaise with co-op board members

• provide reports on tenancy management and other relevant activities to co-op boards

Fee for Service

Arrears Management see CEHL Financial Services for more information