News
Mar 2020

Making it easier for an immediate rent assessment

CEHL has taken steps today to make it easier to have an immediate rent re-assessment for households affected by changes to their income.  

Some households have experienced immediate changes to their income, as a result of Government measures to support the health and safety of the community during COVID-19 (Coronavirus).  CEHL is aware that it may be more difficult for members to complete the current rent review and provide income evidence (complete the Household Information Form HIF).

To assist, CEHL . . .

  • encourages members to immediately seek income support from Centrelink, if your income has been affected
  • will immediately reassess household rent, to reflect reduced incomes
  • have changed our processes to make sure no‐one is disadvantaged if they can’t get the right paperwork from Centrelink, quickly
  • are prioritising rent assessments for those affected

Follow diagram to find out what to do. . .



Households do not need to notify CEHL if they have received any supplementary payments, see  'Income supplements and CEHL rent assessments , 25 March 2020 for more details.

Households who lodge a Household Information Form with income evidence are requested to update CEHL if their gross income changes by more than $50 per week.  

Income evidence will be reviewed at a later date, when evidence is more easily available. 

Households will be contacted during July-September 2020 to review individual circumstances.

Download Household Information Form docx

Download Household Information Form PDF


Need more help?

CEHL Rent Hotline 9208 0806 if you need help with rent

CEHL Referral to Support Service
 0400 409 655
CEHLReferrals@launchhousing.org.au  If you need support during this time

Call the Coronavirus hotline 1800 675 398 for information and updates on COVID-19 (Coronavirus)  www.dhhs.vic.gov.au/coronaviru...

Coronavirus and your housing rights www.consumer.vic.gov.au/covid-19-and-your-rights