Making it easier for an immediate rent assessment
CEHL has taken steps today to make it easier to have an immediate rent re-assessment for households affected by changes to their income.
Some households have experienced immediate changes to their income, as a result of Government measures to support the health and safety of the community during COVID-19 (Coronavirus). CEHL is aware that it may be more difficult for members to complete the current rent review and provide income evidence (complete the Household Information Form HIF).
To assist, CEHL . . .
- encourages members to immediately seek income support from Centrelink, if your income has been affected
- will immediately reassess household rent, to reflect reduced incomes
- have changed our processes to make sure no‐one is disadvantaged if they can’t get the right paperwork from Centrelink, quickly
- are prioritising rent assessments for those affected
Follow diagram to find out what to do. . .
Households do not need to notify CEHL if they have received any supplementary payments, see 'Income supplements and CEHL rent assessments , 25 March 2020 for more details.
Households who lodge a Household Information Form with income evidence are requested to update CEHL if their gross income changes by more than $50 per week.
Income evidence will be reviewed at a later date, when evidence is more easily available.
Households will be contacted during July-September 2020 to review individual circumstances.
Need more help?
CEHL Rent Hotline 9208 0806 if you need help with rent
CEHL Referral to Support Service 0400 409 655
CEHLReferrals@launchhousing.org.au If you need support during this time
Call the Coronavirus hotline 1800 675 398 for information and updates on COVID-19 (Coronavirus) www.dhhs.vic.gov.au/coronaviru...
Coronavirus and your housing rights www.consumer.vic.gov.au/covid-19-and-your-rights